Terms of Service
Last updated: March 2026
1. Parties
These Terms are between SolvingCompliance Ltd ("we", "us", "our") and the individual or organisation subscribing to the SolvingESG platform ("you", "your"). By creating an account or purchasing a subscription, you agree to these Terms.
2. The Service
SolvingESG provides a software-as-a-service (SaaS) platform for ESG compliance management, supply chain assessment, and regulatory reporting. The platform is provided on a subscription basis. We reserve the right to modify features with reasonable notice.
Important: SolvingESG provides tools and information to assist with ESG compliance. It does not constitute legal advice. You remain responsible for ensuring your own regulatory compliance.
3. Subscriptions and Payment
Subscriptions are billed in advance on a monthly or annual basis. Prices are shown inclusive of VAT where applicable. Payment is processed by Stripe. You authorise us to charge your payment method on each renewal date.
We may change subscription prices with 30 days' notice. Continued use after the notice period constitutes acceptance of the new price.
4. Cancellation and Refunds
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then.
14-day cooling-off period: Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of first subscribing and receive a full refund, unless you have expressly requested that the service begin immediately and acknowledged that this waives your cancellation right.
Refund requests outside the cooling-off period are considered on a case-by-case basis. To request a refund, email [email protected].
5. Acceptable Use
You agree not to:
- Use the platform for any unlawful purpose
- Attempt to gain unauthorised access to any part of the platform
- Upload malicious code, viruses, or harmful content
- Resell or sublicense access to the platform without our written consent
- Scrape, copy, or reverse-engineer the platform
- Submit false or misleading compliance data
6. Intellectual Property
All platform content, software, and trademarks are owned by SolvingCompliance Ltd or our licensors. You retain ownership of data you upload. You grant us a limited licence to process your data to provide the service.
7. Limitation of Liability
To the maximum extent permitted by law, our liability to you is limited to the subscription fees paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or loss-of-profit damages.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under the Consumer Rights Act 2015.
8. Warranties
We warrant that the platform will perform materially as described. If the platform fails to meet this standard, your remedy is to request a fix or a pro-rata refund for the affected period. We do not warrant that the platform will be uninterrupted or error-free.
9. Termination
We may suspend or terminate your account if you breach these Terms, with notice where reasonably practicable. You may terminate at any time by cancelling your subscription.
10. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection law in your jurisdiction provides otherwise.
11. Changes to These Terms
We will give 30 days' notice of material changes. Continued use after the notice period constitutes acceptance.